Down from a 4G plan

[eyes]

Find that I'm not using the data features on my existing plan. 

[Handy1]

@eyes  Your points will be giving to you on your next renewal again 

[BKNS27]

@eyes 

I guess you click hastily without looking on the plan change options.

Live and learn, you can help other members with the same question and earn points/$ on this Community.

[esjliv]

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@eyes wrote:

Yes a CS agent replied to my question with a polite - no way passible.  Now I also noticed that points were not applied to my account - how long does it take before points will  go in my account?

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@eyes - when you change or renew your plan early (not at the regular scheduled renewal) points are not applied. Another downfall of changing plans NOW, rather then on next renewal.

[eyes]

Yes a CS agent replied to my question with a polite - no way passible.  Now I also noticed that points were not applied to my account - how long does it take before points will  go in my account?

[Meow]

Nope. You are done. It is not possible to correct change plan Now to change plan on next renewal.

You can always ask agent for assistance - reversal. Let us know if you succeed!

[Handy1]

@eyes  You will know when it’s right because you have option to cancel at anytime to before renewal 

Cancel plan change

[Handy1]

@eyes  Like this as I said in my pic 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

now you need to ask support to reverse for you 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[softech]

@eyes   you cannot change it yourself.  PM already charged you

But no worry, open ticket with support by direct message and they likely can reverse it

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[frostyfire22]

@eyes I don't believe you can change it after you have completed the plan change immediately. It doesn't hurt to ask CS_Agent, however, don't be surprised if they can't change it for you.

[eyes]

As instructed -- just switched down to a less expensive plan - but have a problem. I missed clicking the update plan on next renewal date so the plan updated immediately and charge me the new monthly plan fee. Is there any way I can correct this by editing to switch on next renewal date?

[frostyfire22]

You can, the same way it was pointed out. The $15 plan is at the very bottom. Hope that helps.

[Handy1]

@eyes  Yes you can choose the $15 plan that was for illustration purpose of how to , and notice it’s from a 4G plan to a 3 G plan 

Adding just sign into your account and follow the steps in pic @eyes 

[eyes]

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@Handy1 wrote:

@eyes  yes absolutely 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

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I am asking if I may switch to the lowest priced $15 plan.

[softech]

@eyes   you can freely to switch plan as you like, no commitment here

To avoid losing money, make sure you use Change on renewal option instead of Change plan now

[Handy1]

@eyes  yes absolutely 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle