@pwcca
Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Here’s how to contact Customer Support Agent by CS_Agent,
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.
- or you can send a private message to Customer Service by CS_Agent, by Click Here.
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)
Good Luck
