Don’t know pin and cannot sign in, don’t know security question

[SR2020]

I’m stuck and I can’t pay my bill online as I forgot my pin on the automated centre and now can’t sign in online because I forgot my password and my security question. I’m not sure what to do now 

[esjliv]

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@SR2020 wrote:

I’m stuck and I can’t pay my bill online as I forgot my pin on the automated centre and now can’t sign in online because I forgot my password and my security question. I’m not sure what to do now 

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@SR2020  - did you ever create a Self Serve account? If not, you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Is your account currently in suspended/non-payment status?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If within 90 days, and you need to reactivate immediately while waiting for CSA's, consider an instant top up, or paying by voucher.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-in-retail

[popping]

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@hTideGnow wrote:

Hi @SR2020   You just need to open ticket with PM and they will reset the password and/or PIN for you.    click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1.  type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

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Also check the SENT Box for the message sent to CSA with the TICKET ID showing on the subject line.  Don't waste your time for waiting if a support ticket was not created.  Repeat the process again.

Have a better and better days and Happy New Years everyone.

[Anonymous]

@SR2020 

 you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset all for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[hTideGnow · Accepted solution]

Hi @SR2020   You just need to open ticket with PM and they will reset the password and/or PIN for you.    click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1.  type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent