Don't have EverSafe ID and lost SIM card, how to login in my account to report the lost?

[Jianhong]

My son lost his SIM card. And he didn't has eversafe ID, so couldn't login in his account. How can we report the lost and get a new SIM card. Many thanks. 

[BKNS27 · Accepted solution]

@Jianhong 

He can create an Eversafe ID by clicking on Sign Up then click on Resend Code/Didn’t Receive Code and have the 2FA code sent by email.

Once you have the new SIM, go to the Profile section and Change SIM Card Number to replace the old SIM with the new SIM.

[Meow]

You should create PM account when you signed up.

Now, I believe only way to get this sorted out is to contact agent.

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here