Didnt get my eSIM after switching plan

[Endocraze99]

Hello,

Back in December 2023 i switched to another plan which specified that i would get a free eSIM but up until now i have not. How do i get it?

Thanks

[Endocraze99]

The fact that existing customers dont get an eSIM when that clause is not specified becomes false advertisement. But i am over this now. Thank you.

[Endocraze99]

Thats the thing. I had physical SIM. I was expecting to get an eSIM regardless of me being the existing customer.

[Endocraze99]

But it didnt specify that existing users will not get eSIM. Makes no sense for me to pay 5$ for it if it was promised. I jist wanted to ditch the physical card, thats all. Oh well i can live with that. Thanks for the reply.

[Phil_Adelphus · Accepted solution]

@Endocraze99   If the problem is that you  had a physical sim and wanted to change to esim then you need to log in to the Public Mobile app and buy an esim for $5.  As already explained, the free one was for new activations, it would be assumed that an existing customer must already have a sim of some kind to be using the service.

[carlsambi]

Your current eSIM should update to the new plan automatically 

[HALIMACS]

@Endocraze99 

When switching plans (with the same mobile provider) there is no SIM replacement needed.

The deal of a free E-Sim is for customers newly activating here.