Didn't recieve $10 referal credit

[CanadianPerson0]

I referred somebody, and I've gotten the $1 credit (/month), however, they haven't gotten their one-time $10 credit.

I thought they got it immediately after activation but is it 30 days from now? They signed up/activated a week ago. I told them they could contact an agent as I don't think I'd be able to contact for them, however, they were confused and didn't want to make a separate account for the community agent support.

[CanadianPerson0]

Alright. Shame that's the case, but I guess I'll have to let them know. Thanks

[CanadianPerson0]

Darn. Thanks for the help though.

[CanadianPerson0]

Yeah, they looked at their rewards/points/payments and it was nowhere to be found. Guess the only option's to contact support.

Thanks

[gpixel · Accepted solution]

@CanadianPerson0 

your friend needs to create a community account as that's the only way to speak with customer support. this a gonna be a bad referral. I'll be surprised if they stay 

[hTideGnow]

hi @Tammer9 

it will be there within 72 hours 

please ask your friend to login My Account 3 days after activation,  it should be showing as Available Find there 

[Tammer9]

For what its worth, I joined PM nov 24 using a referral code and received my $10 credit within a couple days.

[JK8]

@CanadianPerson0 

The $10 credit would have been added to your friends Available Funds in self service within 72 hours of activation. Have friend look there.

[Quigley]

@CanadianPerson0 Have them contact a CSA to get help with that.  If it's been a week already and the credit isn't in their account, a CSA agent is the only one that can help with that now. Waiting won't help.