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Didn't received authorization number transfer message

Yuqi11
Great Neighbour / Super Voisin

Didn't received authorization number transfer message, please help @CS_Agent. Old provider is Roger and still active 

2 REPLIES 2

esjliv
Mayor / Maire

@Yuqi11 wrote:

Didn't received authorization number transfer message, please help @CS_Agent. Old provider is Roger and still active 


@Yuqi11 - WE are not CS_Agents that normally post in the Community Forum. You tagged CS_Agent in your post. Curious did they message you privately to your inbox? If not, you can contact them either 3 ways:

1-click on that hyperlink in your post and click SEND A MESSAGE on the right side, this goes privately to customer support.

2-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

3 -Use this link (same as #1)  Private Message to Public Mobile Customer Support Agents (CSA)

softech
Oracle
Oracle

@Yuqi11 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

Need Help? Let's chat.