Didn't receive SIM card I paid for

[Sam-J]

I ordered and paid for a SIM card on January 20th and still haven't received it. I can't find any way to track it.

I need some assistance to find out if it was sent yet or how to track it.

[Sam-J]

It was reordered by a staff member on my behalf and it came in today. Once it was reordered it took about a week to come in. 

[hTideGnow]

HI @Sam-J   did you get your sim card in the end?  when did you get it? want to see if it takes longer than 3 weeks

[HALIMACS]

No tracking options for SIM cards, @Sam-J 

Use this store locator to find a store near you which may sell one.   Call ahead to confirm they have one.   

Keep the one you'll eventually receive from Public Mobile as a spare - they're always good to have on hand, if not for you, for someone else you might refer here.

[softech]

@Sam-J 

sim card delivery could be as many as 3 weeks

Since it is over 10 days, open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Yummy]

Delivery time is 5-10 business days even though some customers experienced longer than usual wait time.

[LoveNature · Accepted solution]

Hi @Sam-J 

send a private message to CS_Agent with order #, if you have it or email address.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Sam-J  Can take up to 3 weeks to arrive . If you need one sooner try local Telus Koodo stores for in person pick up otherwise ask support for a update 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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