Did not receive SIM

[bliner9433]

Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991.  Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendon 

[BKNS27]

@Trachel 

PM also send a QR code by email. So there should be a copy of the QR code of the eSIM in your email.

[KarenNL]

oh sorry didn't realize. yes you are right it had been many years!

[Handy1]

@KarenNL  I got mine at Walmart to but that was many years ago 2018 . So I’m assuming you been With PM for awhile now too . Walmart no longer sells them anymore from my understanding . So other than ordering online from here or Amazon . I just go to a local corporate Telus Koodo store to pick up in person but it’s best to call around first for availability @Trachel @bliner9433 

[Handy1]

@Trachel  If you deleted your eSIM you will need to get a physical SIM card then sign into your my account and swap the sim number like this 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

[KarenNL]

I bought mine at Walmart. You may be able to get one locally!

[Trachel]

Handyman. Need help I am in tears have been for two days. I accidentally I guess deleted my esim. I need a solution asap pls help. 

[Handy1]

@bliner9433 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437