Did anyone get their 15gb at 4gb speed via the "REPLY YES"?

[Seaweed]

Hello, 

Did anyone get their 15gb? I never got mine 

 

[dust2dust]

I hope you scheduled it as there is no pro-rating here.

[Seaweed]

Oh I replied YES as shown in the blue bubble,

Seems like the plan was made available, so I just manually changed it now

thanks!

[softech · Accepted solution]

@Seaweed yes, many members able to change plan by a YES reply

login to My Account again  using Incognito mode to confirm what is your current plan. And check Plan & add-on page-> change my plan to confirm if there is any scheduled plan change

if really no plan scheduled or no plan was changed, schedule a change yourself for next renewal 

[dust2dust]

It didn't seem to work on the first go round of this method but it did schedule the plan on the second time. I didn't actually want it as I was testing the reply so I removed the scheduled plan change. It wasn't immediate either. I only noticed it checking on things before my renewal after not seeing it immediately after.

Adding - did you tap that yes or did you type in the yes?

[Handy1]

@Seaweed @Try loggin in again incognito mode there are cache issues or refresh page once logged in it should be there 

Refresh page.                                ^^^