01-11-2022 06:38 PM
My husband passed and my son has taken care of canceling his service. I also have an account and want to change my payment card, but I cannot access my account/number and cannot remember my PIN number to access 611. HELP!!!
Solved! Go to Solution.
01-11-2022 07:04 PM
sorry for your loss my condolences.
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
01-11-2022 06:53 PM
If 'forgot the password' link is not useful for you then try to contact support agents via direct msg to CS_agent and they ll help you in getting back into your self serve account after authorizing.
Sorry for your loss @rwconnell2428
01-11-2022 06:53 PM
Did you activate online or in a store. If in-store you might need to create your selfserve account.
Try using all the emails you know in the lost password it will give errors if not recognised or let you proceed if it is in the system
01-11-2022 06:47 PM - edited 01-11-2022 06:47 PM
sorry for your lost.
Open a ticket with PM support using private message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
01-11-2022 06:44 PM
I have tried this, but it does not recognize my email as a valid email and when I use our home email my husbands number is the only one listed.
01-11-2022 06:43 PM
@rwconnell2428 sorry for your loss.try logging into selfserve. It uses email addresses as the login. If you can't remember the password or the email used try the lost password feature to reset the password.
Once you have access to selfserve then you can change the payment method