Daughter Unable to log into account due to broken phone

[Boultk]

My daughter phone broke and she doesn't have access to her old email address therefore unable to log into her account to do a sim swap to switch to a new device.  We need a real person to help

[TheSterlinger]

If you can switch the SIM to another phone and try to log on and use the code. If you still can’t login then you can submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Boultk 

if email option not the way to go either,  please submit a ticket with CS Agent here and they will help to reset password and change email
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Boultk  Submit ticket with support to help you re gain access 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage