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Data

Toy
Good Citizen / Bon Citoyen

Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended test, but still in internet.

3 REPLIES 3

chss
Great Neighbour / Super Voisin

You can try resetting APN settings

JC29
Great Citizen / Super Citoyen

Are you using the same phone?  Did you reset your settings by any chance?

 

popping
Retired Oracle / Oracle Retraité

@Toy wrote:

Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended test, but still in internet.


Your APN settings may be changed somehow.

 

Enable your data and restart your phone to get the APN setup automatically.  If restart does not work, your need to manually setup APN settings

https://apn-canada.gishan.net/en/apn/public-mobile

 

If you are using a LG phone, do a network reset may fix it.

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