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Data speeds

Scooter2shoes
Great Neighbour / Super Voisin

What happened to my data speeds??!!!??

i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.
I have 8.5 gb per cycle, so why throttle the embarrassingly limited amount you crooks offer? Your no better than bell/rogers/telus.

15 REPLIES 15

hairbag1
Mayor / Maire

@Scooter2shoes wrote:

What happened to my data speeds??!!!??

i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.
I have 8.5 gb per cycle, so why throttle the embarrassingly limited amount you crooks offer? Your no better than bell/rogers/telus.

 


Try manually selecting 3G instead of LTE...does that improve things...(without cussing us out please )

Scooter2shoes
Great Neighbour / Super Voisin

Already tried that and no, no difference, and to be clear, im not cussing out pm directly, its the actual canadian telecom etc etc not that im upset with for not policing the “big three” companies and putting an end to the ridiculous data costs we pay.

Its not like internet/data is a non renewable resource, yet they charge us for it like it is! Its a pathetic joke, the rich just get richer...

@Scooter2shoes 

We are just fellow customers like you and using profanity is against the ToS but we understand youre frustrated.....that is very slow for LTE which is normally very consistently around 2.7-2.9 mbps. Toggle airplane mode on/off. That will establish a brand new connection to the network. Clear your browser and make sure you have no other apps running in the background. Reboot your phone.

 

If you want to try another speed test to what your results are.....if your local network connection is very busy during primetime hours this can slow your data speeds considerably. Do a speed test before bedtime and see if it improves. If its always that slow at all times of day that would require more investigation.

@Scooter2shoes 

Does talk and text work properly?  Maybe try a network reset of phone.  Remove and re-insert SIM card.  

 

You could also try the SIM card in another working phone. This helps determine whether it is a hardware issue versus PM service problem.  

@Scooter2shoes...

I just ran 3 separate Speedtests on my old iPhone SE. All 3 were 3.5 to 3.7mbps.

Before you give up on PM...try again tomorrow, if none of the above suggestions improve things.

pizzer83
Great Citizen / Super Citoyen

@Scooter2shoes I use 3G only and I’ve noticed I get better speeds as the LTE it’s majorly throttled to around 3MB Try setting your phone to 3G only. Right at the end of the day it’s your decision what works for you I hope this helps

HALIMACS
Mayor / Maire

@Scooter2shoes wrote:

What happened to my data speeds??!!!??

i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.
I have 8.5 gb per cycle, so why throttle the embarrassingly limited amount you crooks offer? Your no better than bell/rogers/telus.


Let's look at the bright side of this, @Scooter2shoes 

 

The SLOWER your data speed, the longer it'll take to get the desired search results - thus you're less likely to burn through your data before the end of your cycle.

 

Which is contrary to what a merchant told me about 5 months ago - they claimed that the slower data speeds at Public Mobile actually meant one uses MORE DATA to achieve the same search results as someone using faster data -- gotta love merchant disinformation.

@HALIMACS 

While your theory holds true.....you will use less data when using apps with video content such as youtube becsuse the apps detect your data speed and will automatically switch to a lower resolution to accomodate the slower download speed so you get a better experience (no buffering) thus less data usage. It works opposite of speed tests....which will try to send the maximum amount of data in a short period.


@darlicious wrote:

@HALIMACS 

While your theory holds true.....you will use less data when using apps with video content such as youtube becsuse the apps detect your data speed and will automatically switch to a lower resolution to accomodate the slower download speed so you get a better experience (no buffering) thus less data usage. It works opposite of speed tests....which will try to send the maximum amount of data in a short period.


Yup.

 

The fellow at this retail location knew nothing of what he was talking about.  It was kinda funny actually listening to him trying to qualify it... LOL

 

Indeed, if folks let their choice of video players "auto" select resolution, then it should reduce buffering, albeit at a resolution hit.  

 

You're right though, the lower the resolution, the less data consumed by watching the same content.

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