Data not working

[doucettedarryll]

I have toggled the airplane mode, reset the phone and reset the network. And still nothing!  I have added extra data thinking that might be the issue but still nothing.  

It is impossible to tell from the ridiculous billing how much data i have used and how much is left.  

I am going to leave public mobile if this doesn't get resolved.  

[JL9]

Did you take a look at the data/add ons section in your account? What does it say?

[darlicious]

@doucettedarryll 

Plan data and add on data are displayed on your overview page with their accompanying data counters. They are very accurate. If they are not there you have consumed the data completely. Did you purchase the add on data or just top up your available funds? If it's the latter go back and select, confirm and submit your data add on purchase. Log out and reboot.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[Spudster]

Also check this in self serve for accurate data remaining:

[Spudster]

@doucettedarryll 

Try resetting your APN connections