12-14-2023 08:21 PM
I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible.
Solved! Go to Solution.
12-14-2023 08:27 PM
@CE4 Can you try the SIM card in another phone to test . Try resetting network settings also . If still no luck please submit ticket with support to investigate
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-14-2023 08:24 PM
HI @CE4
seems like you are not the only one, many have similar experience after a plan change.
Try reboot the phone, try Reset all networks. if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-14-2023 08:23 PM - edited 12-14-2023 08:23 PM
use this link to message a Customer Support Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
while you wait for them to help...have you tried restarting the phone ?