Data not working

[Chrisveitch6969]

My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please

[Chrisveitch6969]

It's working again thanks for the help 

[esjliv]

@Chrisveitch6969 - other posters are saying they are receiving service back from an outage, it appears. If you have not yet, hopefully it will just be a matter of time.

[Chrisveitch6969]

Near there erin On 

[softech]

@Chrisveitch6969   Yes, look like it might be an area wide issue, are you in the GTA area?

[Chrisveitch6969]

Looks like other people are having issues too I browsed the community 

[Chrisveitch6969]

 

[Chrisveitch6969]

Before I upgraded it was always show upload and no download and that would tell me I've hit my cap buy in this case idonno . Not on my end

[Chrisveitch6969]

No I dont

[gpixel]

@Chrisveitch6969 

I added up the total and it's about 3.5gb. I seen that you used to have a 4gb plan.

do you have data limiter set on the device? make sure that isn't what's disabling your data. if you do have a limit there's no point in having it enabled because there's no overages with PM. 

[softech]

@Chrisveitch6969 

Please go ahead and open ticket with PM support and they can confirm for you

[Chrisveitch6969]

I've had up all my data since I upgraded i posted them here . 

[softech]

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@Chrisveitch6969 wrote:

It's not my usage I have NOT used 20gb I just set this up at end of the month

---

HI @Chrisveitch6969   Please go ahead and check first.  Check it , then you can open ticket with PM Support, they will pretty much ask you to do the same thing.  You can provide them all the information you got to cut short the back and forth messaging time

once you have the info, you can then open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Chrisveitch6969]

It's not my usage I have NOT used 20gb I just set this up at end of the month

[softech]

@Chrisveitch6969   

first use Incognito mode to check your usage.  Let us know how much My Account shows

next, go to your phone Mobile Data page, change the cycle start date (Start billing cycle on) to match your PM cycle start date, this will show you how much you use from the device. Does it match what PM shows?

Also, make sure you do not setup Data limit as that might stop your data usage on the device level

[Chrisveitch6969]

 

[Chrisveitch6969]

If you look at the top of this picture it shows only upload. Id like to open a ticket

[Chrisveitch6969]

My mobile data is not working I paid for 20gb

[imcndn]

I'm having data issues as well.  My data stopped working sometime earlier today.  I know it was working this morning.

[Chrisveitch6969]

Samsung 

[hTideGnow]

HI @Chrisveitch6969 

Yes, the Oct 2is the killier, 1.12 GB

What phone do you have? If it is Android, please check Mobile Data usage page on your phone.  It will show you how much data you use 

[hTideGnow]

HI @Chrisveitch6969  

if you need to open ticket, please open at   https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

AT the prompt, type: Contact CS Agent,

you will then be directed to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chrisveitch6969]

 

 

[hTideGnow]

HI @Chrisveitch6969 

Let's start by checking My Account first.  Clear cache first, then reboot the browser before you check My Account.  This confirms you are not reading wrong information.

Check how much usage My Account shows