Data is not working for any of our phones currently. Is the network down? Trying to use Google maps while driving and it says off-line for both myself and my husband.
I just read this thread and thought I’d comment. Your concern and post were clear and polite. It’s great to see customers that are courteous and community members that are able to quickly help find a resolution. Well done everyone! 😊
Perhaps try removing your wifi (or modify phone settings). If wifi is available, but not connected, your phone settings may not allow the data to get used even if turned on.
It's an updated network method of talking. Android or iphone? But we wouldn't know if it had been present before this mornings problems. Let us know if any new icons show up on the top bar when you are on a call.
A hard reset of the phone seems to have fixed it. Not sure what happened and why it’s happening to all of our phones all of a sudden, but my LTE is back on.
Can you try switching the phone to 3G? This service can use the older 3G HSPA for data. Maybe there's an LTE outage in your area. Or do you have a data limiter set on your phones?
Account is active. I have 14 1/2 gigs left out of 15. Phone is working fine. SMS texts are going through fine it’s just anything related to data use on both accounts
@HaydenREB , is your account in active status? Please check. Also has the included data been consumed? My service seems to be working, albeit a little slow today.
Should probably also add that nothing is working when it comes to data use. Cannot send an iMessage, nothing will load on Facebook, Twitter not working.
