Data des not work

[FTT]

M'y kid says it has been two months that there is no data.  Yet i am paying for it and it is Turned on  , on her phone

[hTideGnow]

HI @Handy1 

if 2 months no data, it does not make sense, other than a phone problem

did you try your kid's sim card in your phone?  test it first

[Handy1]

@FTT  try rebooting the phone or reset network settings . See if that helps and check that you have data left like this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

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