@dawit wrote:
Last friday I recived a text saying that I have used 95% of the data included in my plan. Once I reached 100%, I purchased 200 mb and later on, I purchased another 200 mb when I found out that I am needing more data. Soon after, I received anoter text message saying that I have used 95% my data but when I looked on my online account, I have only used 130 mb of the 200 I purchased the first time. After a while, I was disconnectd again , I bought another 1 GB data hoping I would be connected once again, yet it didnt work at all. I would like to know what actually went wrong.
@dawit Check your account balance and your payment history. As others have mentioned purchasing add-ons is a two step process but since your purchased data add-on before then you probably know that. If the amount for the 1 GB is in your account balance then that would explain what happened.Maybe also consider changing plans with one that gives you more data.
If you still having issues then best to contact the moderator.
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