01-11-2022 07:19 PM - last edited on 01-11-2022 09:58 PM by computergeek541
01-11-2022 08:06 PM
@Slowmo : You seem settled and gone. You said your voucher went in and reactivated your account. So just ignore the above long post. They have a distinct inability to read.
01-11-2022 08:03 PM
* some vouchers take 24 hours to activate,
you can call 1 855 4PUBLIC and add your voucher PIN
or call *611
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
01-11-2022 08:00 PM
@Slowmo not sure if you picked the wrong solution. Usually we would pick a solution that helped you in resolving your issue.
You can reverse your selection by clicking on the circle with down arrow on the top right, then click Not solution. Then you can choose another one.
01-11-2022 07:46 PM
01-11-2022 07:40 PM
Thank u very much
01-11-2022 07:39 PM - edited 01-11-2022 07:41 PM
Like this @Slowmo
However, recommend using option 2 for the time being as other users are reporting difficulties accessing with option 1.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-11-2022 07:37 PM
could u please guide me to a customer support agent
01-11-2022 07:35 PM
Click the envelope up top by your bubbles avatar and then click the little pencil thingy and then type CS_Agent into the To box and tell your story. They'll come back with a bunch of verification questions.
01-11-2022 07:30 PM
How do I message a csa
01-11-2022 07:27 PM
Well...there's no "talking" to someone. But you could contact the CSA's to have them reverse the plan renewal. It's kinda how the place works when in suspension. You pay an amount >= your plan cost and bam it renews.
01-11-2022 07:26 PM
@Slowmo wrote:It there a phone number
There is no call-in or callaback service at PM. Just fellow customers like you solving issues with their knowledge and experiences and trust me they are quite a good bunch when it comes to fixing any errors except account issues which can be dealt by our support agents if you direct msg CS_Agent.
Normal times create a ticket will work but that option is giving error right now. So post your question/issue here and someone ll come up with a solution.
01-11-2022 07:24 PM
I bought a $40 dollar voucher added it it to my account in hopes of upgrading my plan but instead my old plan was renewed and now I am getting frustrated as I am not a tech guy and would very much like to talk to a person
01-11-2022 07:21 PM - edited 01-11-2022 07:22 PM
No, there is not, @Slowmo
But ask away here, we're pretty resourceful.
EDIT: if your concern happens to be one only a Customer Support Agent can help with, we'll also guide you there.