Credit cards not acceptted

[lmohan]

This is an ongoing situation, your system keeps rejecting my cibc visa and capital one mastercard,

Can i find out what is going on here?

[computergeek541]

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@LoveNature wrote:

Hi @lmohan 

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again, and re-added CC,

but using your postcode like that M5J 2V5
if you enter M5J2V5 or m5j3v5 is not accepted and make sure your profile postcode is same your CC..

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Capital letters or not don't matter.  It automatically gets corrected to all caps.  Also, typing a space or not doesn't matter.  Pressing the spacebar when typing in a postal code in Self Serve doesn't do anything/doesn't get accepted as a valid character, regardless.

In additional to that, the Self Serve profile address and postal code does not need to match that of the postal code in the billing area.

[LoveNature]

Hi @lmohan 

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. Login again, and re-added CC,

but using your postcode like that M5J 2V5
if you enter M5J2V5 or m5j3v5 is not accepted and make sure your profile postcode is same your CC..

[hairbag1]

@lmohan 

before you log in to your account...log in on a laptop using incognito mode...then enter the cc info to your account

I dunno about the capitol one...but the CIBC Visa should be accepted.

[softech]

@lmohan  these are all good cards and should be able to use

But what was the error message?

First, I suggest you wait a FULL hour before trying again as you likely has triggered a temporary fraud lock.  No worry, just one hour

Then try again using Incognito mode or Private mode on Safari.  

Or try on a desktop machine

and remember try only 2 times every hour and no more, 

if nothing works? then I guess PM support is your friend and have them to check and add it for you

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@lmohan 

Try using a desktop or laptop device.

When doing so, go incognito or private tab to ensure no caching issues (which the self-serve site is notorious for)

[Handy1]

@lmohan  Auto pay does fail at time s find out why so often from support 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.