Credit card charged / account shows active Nov. 1 / NO SERVICE

[Riki]

My old credit card expired.

I put in a new account and it renewed and paid the balance.

My bank shows the transaction as pending.

My account looks like it is in good standing and renewed Nov. 1

I have no service.  HELP

[BKNS27]

@Riki 

Try rebooting your phone by powering off then back on first to see if that works.

[Riki]

I don't think so, because it shows the same status on my computer and on my phone.  So I will use the link you gave me.  Thanks, R

[will13am]

@Riki , are you viewing your account using incognito mode?  If not, you could be viewing stale cached information.  Please check again to make sure that you have reactivated your account.  If you need assistance from support, please us the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437