07-06-2016 11:08 AM - edited 01-04-2022 02:49 PM
07-06-2016 11:50 AM
That's great @Kalla_A
Good luck @umarmemon
07-06-2016 11:45 AM - edited 07-06-2016 11:47 AM
Hello @umarmemon,
I am sorry to hear that you have lost your phone!
I can see that your account is fully active, and that your self-serve has also been created in the past. As @Luddite suggested, it would be best for you to order a new SIM card. Once you receive your new SIM card, you will need to log into your self-serve and swap SIMs. If you are unable to do so, contact us and we will take care of it.
Futhermore, I will reset your access to your self-serve, and send you the new credentials by private message. I have also put your account in "Lost/Stolen" phone.
Good luck 🙂
Kalla
07-06-2016 11:33 AM
OK then here's what I suggest:
a) immediately order a new sim card starting here Get Started; you can use any email address
b) get your new phone then activate the new sim card
c) if you remember your PM phone number a moderator may be able to find you account and get access back @Mary_M @Kalla_A
If c) is successful, go into your account and suspend servivce under the tab "Lost/Stolen Phone". When the new sim arrives log into your account again and activate the new sim under "Change SIM Card".
Do you need some ideas on a new phone? If so, what was your old make and model? What is your price range?
Let us know how things are going.
07-06-2016 11:24 AM
07-06-2016 11:18 AM
Sorry to hear that. If you already activated that sim card, can you log into the account that you created then?
07-06-2016 11:14 AM
07-06-2016 11:11 AM
I'm sure it can be done provided you know your PM phone number. However, if your PM sim is in the phone you will be activating service on your lost phone.
Why not just wait until you have your new phone?