Creating an account

[Seb2022]

I bought a line for my daughter.  Presently I need to change the credit card on the file since I received a new one.  My daughter is presently outside the country, she can not receive any message. 

HOw can I create the account in order to change the credit card?

Is there a phone number that I can call?

[Anonymous]

 @Seb2022 : Did you activate the account yourself online? Or in a store? You can call 18554public from any phone and get into some basic information about the account and make payments.

If you activated the account yourself then the account has been created. If not then you can't create it without the SIM.

[Anonymous]

@Seb2022 

you can ask your daughter about password and email and then go sign in to Self-Serve, to review your account,

Spoiler

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[hairbag1 · Accepted solution]

Do you have the phone or is it with daughter ? If you have it, you can get payment vouchers at 7-11 type of store and add them to her account by dialing 611. Do it before next renewal date.

How long will daughter be away from Canada ? As long as her account is renewed sometime before 89 days in Suspension...she'll be able to re-up her plan when she is back here.

[0PX9O4]

There's no phone number for you to call, support is only on here and through the self-serve portal.

You can create an account for the self-serve portal and/or change your autopay credit card information here: https://selfserve.publicmobile.ca/

Once you are logged into self-serve, here's the specific link you can visit to change your autopay credit card: https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

click "Manage My Card" at the bottom.