Continue charging

[Imam12]

I changed to service provider. But public mobile service Continuously charging. I need help to stop charging and those charges already taken to get back.

[HALIMACS]

@Imam12 

The only way to stop Public Mobile from charging you is to toggle off the subscription status in your self-serve or successfully port your number from this service to another provider.

If you didn't do either of those, the service will continue to bill here, as it should. 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Phil_Adelphus]

@Imam12   The chatbot is at the chat/message icon bottom right of this page.

Did you port your phone number fo another provider?  That should have closed your account if successfully transferred.

[Imam12]

Where’s the chatbot for open a ticket 

[computergeek541]

Please open a ticket using that chatbot fo discuss this with a Public Mobile customer support agent.