Connection error

[Jonboyjames]

I tried to sign up with public mobile using an esim. I got a text saying everything is working however I have no network connection it just shows SOS where my data should be. Public mobile also won’t allow me to submit a ticket. It just keeps saying there was an error. This is super frustrating. 

[kb_mv]

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@softech wrote:

do you have another phone to test the PM sim card?

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@softech OP @Jonboyjames  is using an esim. One of the shortcomings of new technology.

[softech]

@Jonboyjames 

what phone do you have? brand and model?

do you have another phone to test the PM sim card?

if it really not connecting on another phone, likely a sim card provisioning issue.  Easy fix for PM support but you just need to engage support by direct message here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there