07-05-2017 12:21 PM - edited 01-05-2022 02:21 AM
Solved! Go to Solution.
07-05-2017 11:22 PM
07-05-2017 01:28 PM
In my case, my phone seems to just prefer 3G for a while after it has been freshly booted, and nothing will get it to connect to LTE on PM network right away... but if I just leave it after some time I'll check and it'll be on LTE, Try just forgetting about it for a while and see if your phone will just eventually switch over.
I suspect the LTE network isn't very good in my area (Bloor West Village in Toronto), and the phone just strongly prefers the stronger 3G signal. My LTE speed tests around here are pretty pathetic most of the time as well.
I wish it were better, but it's not a real big deal if the LTE signal isn't great while I'm at home - at least not until a power failure. I was hoping for better from the Telus network in this regard.
07-05-2017 01:02 PM
07-05-2017 01:00 PM
Thanks, so use Samsung Switch and backup to my pc right?
07-05-2017 12:56 PM
07-05-2017 12:55 PM
Daaamn I will actually have to go through that?
I'll try to later after work.
Thanks.
07-05-2017 12:47 PM
@livelove as @Samianauman noted, that is what is required. Wind has locked out LTE on your phone since it's not compatible with their LTE network (band 66). The steps he mentioned will resolve that, but will wipe your phone back to factory, so do make sure to back up anything you want to keep that's not already backed up somewhere or synced to the cloud.
07-05-2017 12:44 PM - edited 07-05-2017 12:46 PM
07-05-2017 12:40 PM
@livelove I ported a week ago from freedom mobile to public mobile, had a couple of issues - did not have service call + text + data for almost 48hrs. The best option is to direct message a moderator with your name, phone number, the serial number of ur sim card and public mobile account # (they will get back to you and fix your problem). Hope this helps, cheers.