Concern: Incoming calls go instantly to voice mail without ringing.

[Court]

Our previous caller messaged us for confirmation and we responded yes that day, during set up process.

Paid and activated SIM cards on iPhone 14s for both my wife and self 11 of March 2023.

[BKNS27]

@Court 

Reboot your phone by powering off then back on.

Also check Settings>Focus>Do Not Disturb doesn’t have any scheduled time.

[Anonymous]

When you log into your account portal, do the accounts show as active?

[dust2dust]

Is the old provider still active? If you put the old sim in a phone.

Have you restarted the phone? Gone to settings general about to check for any updates?