Changing plans

[King91]

A payment of $57 was take. From my credit card. I logged into myself serve and it's still saying I owe $75. Why?

[SD08]

.

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@srlawren wrote:

Excellent sleuthing, @SD08!  You forgot about access to the corporate private jet and the executive lounge at any Telus office in Canada*.

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@NDesai wrote:

@SD08 @srlawren Lets keep the convo on topic or else i would've to move it to the Oracles thread 😛

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@srlawren

Haha...Are the Telus lizards in the lounge?  If so, I want in!

@NDesai

lol  If you move my post, feel free to mark it as a solution too.

Checking out that Oracle thread...wow, swagbags and sneek-peeks...those are some interesting perks!

[NDesai]

@SD08 @srlawren Lets keep the convo on topic or else i would've to move it to the Oracles thread 😛

[srlawren]

@SD08 I could teach you the secret handshake, but you know what I'd have to do after that.....

[srlawren]

Excellent sleuthing, @SD08!  You forgot about access to the corporate private jet and the executive lounge at any Telus office in Canada*.

*yes, this is a joke;  also, I think your list is correct and complete, unless I'm forgetting anything, which is quite possible!

[SD08]

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@srlawren wrote:

FYI I have merged two of the threads, the ones with identical titles "Chaning Plans"

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Yet another ability that I didn't know Oracles had.

So far, I've learned that Oracular perks/abilities include:

-top community rewards

-merging/moving topics

-marking solutions as accepted on behalf of others

-special messaging system/forum for Oracles (IIRC)

Have I missed anything? 

[srlawren]

FYI I have merged two of the threads, the ones with identical titles "Chaning Plans"

[Mary_M]

Thank you for letting us know! @faryal 

Cheers, 

Mary

[faryal]

working now.

[Mary_M · Accepted solution]

Hey @faryal,

Thank you for reaching out to us!

If you need any help with your account and plan, please don't hesitate to send me your number via private message 🙂

Let's get this fixed!

Mary

[faryal]

I changed plan Today and alredy made the payment But my account is still not active.

[SD08]

Nevermind.  I see now that you've posted on another thread where a moderator is looking into it.

[SD08]

Since PM is an entirely prepaid service, you can't get back any funds you've spent up to this point, so the best thing is to schedule a future-dated plan change to begin right when your current plan ends.  Otherwise, changing to a new plan now would wipe out your old plan, losing the funds you've spent.

You can change plans yourself using the self-serve account.  Go to "Plan & Add-ons," then click "Change Plan."  After you select from the choices available, click on "Change on next renewal date."

[Mary_M]

Hey @King91,

thank you for reaching out to us! 

Sorry to hear about this, I can see you also posted on 2 other threads. Can you please send me your phone number via private message? I'll look into it 🙂

Mary

[King91]

I need your help with this urgently! Can't afford to be losing money.

[King91]

Hey PM admin. So my services was suspended and I changed my plan. The original bill was $75 now I changed it to a bill of $50, it took payment but my services are yet to be restored. What's the issue with this