my new plan just kicked in and I didn't lose my 2gb bonus!
@mynewhome Thats great news but i would be careful if you have moderators look into your account in the future....just in case. That's a great deal you're getting now I wouldn't change your plan again anytime soon. These are the conditions for those who activated Dec 4th to 8th 2019.
I just changed my husband’s plan from $35/mo for 1.5 gb to $50/mo for 8gb. I did it to take effect immediately, as he was low on data, and now we have lost his promotional 1gb of data that we got at Christmas time. I understood that as long as we kept at least a minimum plan ($35) we would keep the data. Looks like I made a mistake.
@Fluenta There was the holiday 1gb data add on....that is not showing in your account. The 1gb promo data seems to still be in your account. Did you use up the holiday I 1gb data add on and lucked out by keeping your 1gb promo data even though you changed plans? Does it reset every renewal?
Edit: Apologies I thought you had posted your plan and add on section of your overview page. What remains in that section?
@Fluenta Are you sure about your activation date? Here's the following promo...did you activate on this one?
From December 4 to 8, customers that activate on a $35/mo plan or higher will receive a bonus 1 GB of data every month. Simply activate between December 4, 2019 6:00AM ET to December 8, 2019 11:59PM ET, on a $35+/mo plan to receive this offer. This offer is available to new customers only.
How to Get this Offer:
As shown above in the screen shot the 1gb monthly bonus data did not reset in your account once your renewal happened and the scheduled upgrade occurred?
Do you recall when scheduling the plan change if it warned you that you may lose your promo?
Can you show me a screenshot of your plans and add ons section as it appears today? (Be sure to hide any personal info.)
I just want to confirm your details but you will want to contact the moderators to confirm your activation date and then restore the 1gb plan data bonus to your account and ensure that fhey make sure it is set to reset every renewal. If you also still had the holiday data add on and you used some or all of it because you did not have the bonus data you could ask for it to be restored.