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Changing plans will I lose 2 gb bonus data on account that is unused?

mynewhome
Great Citizen / Super Citoyen

I'm changing plans in next billing cycle, will I lose 2 gb bonus data on account that is unused?

Holididay give away 1 gb and another 1 gb bonus.

39 REPLIES 39


@mynewhome wrote:

my new plan just kicked in and I didn't lose my 2gb bonus!

 


We never did learn when exactly you activated the account.

Just to be picky...you don't have a 2gb bonus. You have 2 1gb bonuses.

And I said "may". 🙂

Like I say...strange things happen around here.


@mynewhome wrote:

my new plan just kicked in and I didn't lose my 2gb bonus!

 

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@mynewhome  Thats great news but i would be careful if you have moderators look into your account in the future....just in case. That's a great deal you're getting now I wouldn't change your plan again anytime soon. These are the conditions for those who activated Dec 4th to 8th 2019.

 

  • To redeem, activate online or in-store by December 8th on any rate plan $35/mo or higher. 
  • Eligible customers will receive 1 GB of bonus data within 10 business days of activation
  • Starting in the second month, 1 GB of data will be added to your monthly plan and will be received upon renewal
  • 1GB bonus will remain on the account as long as customers remains on an eligible rate plan of $35/mo or higher and the account remains in good standing
  • The 1GB of bonus data will stay on your account so long as your plan remains above $35/month

 

Fluenta
Great Neighbour / Super Voisin

I just changed my husband’s plan from $35/mo for 1.5 gb to $50/mo for 8gb. I did it to take effect immediately, as he was low on data, and now we have lost his promotional 1gb of data that we got at Christmas time. I understood that as long as we kept at least a minimum plan ($35) we would keep the data. Looks like I made a mistake. 

 @Fluenta 

When exactly did you activate? All sorts of things went on from Black Friday on.

You kept the 2gb subject line but you ask about 1gb.

Bluntside
Great Neighbour / Super Voisin

I said this but yeah the same happens to me 

Fluenta
Great Neighbour / Super Voisin

I think there were two separate 1gb bonuses. I activated in Dec 19 with a 1 gb bonus that was supposed to remain as long as my plan was at least 35/mo, but if disappeared when I changed to a more expensive plan. 

@Fluenta  There was the holiday 1gb data add on....that is not showing in your account. The 1gb promo data seems to still be in your account. Did you use up the holiday I 1gb data add on and lucked out by keeping your 1gb promo data even though you changed plans? Does it reset every renewal?

 

Edit: Apologies I thought you had posted your plan and add on section of your overview page. What remains in that section?

@Fluenta  Are you sure about your activation date? Here's the following promo...did you activate on this one?

 

From December 4 to 8, customers that activate on a $35/mo plan or higher will receive a bonus 1 GB of data every month. Simply activate between December 4, 2019 6:00AM ET to December 8, 2019 11:59PM ET, on a $35+/mo plan to receive this offer. This offer is available to new customers only. 

 

How to Get this Offer:

  • Purchase a SIM card: Click here to order online through Public Mobile (shipping time is 3 to 7 business days) or order through Amazon and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a participating retailer.
  • To redeem, activate online or in-store by December 8th on any rate plan $35/mo or higher. 
  • Eligible customers will receive 1 GB of bonus data within 10 business days of activation
  • Starting in the second month, 1 GB of data will be added to your monthly plan and will be received upon renewal
  • 1GB bonus will remain on the account as long as customers remains on an eligible rate plan of $35/mo or higher and the account remains in good standing
  • The 1GB of bonus data will stay on your account so long as your plan remains above $35/month

Fluenta
Great Neighbour / Super Voisin

Thanks! That’s the plan. I activated on 6 Dec. it was there before I went to the new plan, but now it is gone. New to public mobile, so not sure how to get this fixed. Appreciate any guidance you can offer. 

@Fluenta  Wow weird I was mentioning you in another thread but I could only remember @mynewhome username and here you pop up! Excellent timing!

      As shown above in the screen shot the 1gb monthly bonus data did not reset in your account once your renewal happened and the scheduled upgrade occurred?

      Do you recall when scheduling the plan change if it warned you that you may lose your promo?

      Can you show me a screenshot of your plans and add ons section as it appears today? (Be sure to hide any personal info.)

I just want to confirm your details but you will want to contact the moderators to confirm your activation date and then restore the 1gb plan data bonus to your account and ensure that fhey make sure it is set to reset every renewal. If you also still had the holiday data add on and you used some or all of it because you did not have the bonus data you could ask for it to be restored.

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