09-24-2022 11:00 AM - edited 09-24-2022 11:01 AM
i changed my phone number from chatR and now I can't receive phone calls it goes straight to voice mail and I can't receive SMS messages that are being sent as verification codes to get into my old accounts like Facebook, Gmail, etc
09-24-2022 02:54 PM
reboot phone not works,
open ticket with PM support and ask them to check it
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-24-2022 11:05 AM - edited 09-24-2022 11:05 AM
@Tufftiff22 you ported in from Chatr?
A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. Sound like you missed the step and hence porting was not completed
There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed
09-24-2022 11:04 AM
Try doing a reset on your phone. Does it show that you’re connected to the Public Mobile network?