Changing password

[brandon118661]

I'm trying to login into self serve and when I try to change password to new one it gives error code I need to login to add money to my account 

[dust2dust]

@Luddite- One can use direct urls to get to some of those functions when suspended. Have I tested them then? No. 🙂

[Luddite]

@brandon118661  Just wondering if this was your situation. 

Suspended account

• cannot view or update anything in Profile  except 2FA; particularly Password
• changing credit card is allowed BUT automatically activates Autopay
• Rewards can be viewed but not spent
• Lost/Stolen and Change SIM not accessible
• can view but not edit Account info

SO to regain full acccess one must reactivate first

[dust2dust]

Another method to pay is using the real time payment system in some stores.

If you know your 4 digit account pin you can dial 611 to make a payment. Vouchers in 611 don't need the account pin.

[RossN]

@brandon118661 hi try clearing your cache and cookies or use a different browser in private or incognito mode reboot your device and try again if problem persists 

 you  need to contact a customer service agent to reset or change your email and password

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[computergeek541]

Until you can get the password fixed, funds can be added to your Public Mobile account by dialing 611 (if you have a credit card saved there or if you have a voucher).

As for the password reset, trying doing it using private/incognito mode in your browser.