Changing number to 613 area code

[chrisb11]

I just signed up to a new account and need a 613 number but none were available on signup. I chatted with an agent beforehand to see how this could be done, and they told me to sign up as normal and then submit a ticket to change since customer support has access to more numbers.

I can't figure out how to proceed with this. Any help is appreciated

[computergeek541]

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@darlicious wrote:

@computergeek541 

On behalf of the OP I did a little more research since it has been a few decades since I lived in Ottawa and my memory was that Perth was a little closer to Ottawa then I remembered.

@chrisb11 

So choose Smith Falls instead as it includes the Ottawa region in its local calling area with plenty of (613) phone numbers available if you haven't already figured this out yourself.

https://www.npanxxsource.com/local-calling-areas-lookup.htm

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I do understand that in many cases, someone who can call Ottawa as a local call can also call Perth locally.  I don't dispute that.  It's possible that there can still be places that calls can be placed from to Ottawa and be counted as a local call but not Perth purely based on the fact that they're coded as different places. 

[darlicious]

@computergeek541 

On behalf of the OP I did a little more research since it has been a few decades since I lived in Ottawa and my memory was that Perth was a little closer to Ottawa then I remembered.

@chrisb11 

So choose Smith Falls instead as it includes the Ottawa region in its local calling area with plenty of (613) phone numbers available if you haven't already figured this out yourself.

https://www.npanxxsource.com/local-calling-areas-lookup.htm

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541]

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@darlicious wrote:

@chrisb11 

When you go to the change number function in your self serve account choose PERTH instead of OTTAWA/HULL. There are (613) phone numbers still available to choose.

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That would get the customer a 613 phone number, but Perth being roughly 80km away from Ottawa could result in long distance charges for some people who would be able to make a local call to an Ottawa number.    

@chrisb11 

My advice would be that the city of your number is much more important than the area code.  I have seen 613 Ottawa phone numbers available in Self Serve before.  It may take a while of looking, but you could get lucky.

[chrisb11]

I never even thought of that. Thanks!

[darlicious]

@chrisb11 

When you go to the change number function in your self serve account choose PERTH instead of OTTAWA/HULL. There are (613) phone numbers still available to choose.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Yummy · Accepted solution]

It looks like you already talked with agent so you know how to contact them. If not

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

You have to sign up with PM and select mobile plan. Pick any available number and confirm all services are provided as expected (SMS/call/Internet).

Then monitor available numbers on a daily basis and when you see one you like/need/want change your number.

If agent told you they have access to more numbers, send them a note and ask them to find you 613 number.

You can change number 4 times per month.

[softech]

@chrisb11 

Usually we can try to change number ourselves by going to My Account-Change  Number and you can look up the number again

               

If you cannot find one you like, you can try to open ticket with them and hope they can find some numbers you like as they discussed earlier.   To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there