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Changed Number

FaithOrton_
Great Neighbour / Super Voisin

I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do

6 REPLIES 6

dabr
Mayor / Maire

@FaithOrton_ wrote:

I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do


@FaithOrton_   When you say you changed your number a few times, was it more than 4 times within 30 days, as that is the limit for changing numbers?

 

Edit:  Perhaps try rebooting your phone, or powering off and removing SIM and reinsert after a couple of mins and restart phone.

 

 

FaithOrton_
Great Neighbour / Super Voisin

yeah i did it more than a few times what do I do now is there anyway to fix it


@FaithOrton_ wrote:

yeah i did it more than a few times what do I do now is there anyway to fix it


@FaithOrton_   You need to contact customer support by clicking the chatbot bubble bottom right of screen and submit ticket for help, or click the envelope icon top right next to your avatar and send a private message to CS_Agent for help.

 

Edit: Here's a couple of links to the chatbot and private message customer support:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

@FaithOrton_ 

What happens when you call the last PM number that you choose?  Is that number still active?  What number shows up in your self service account?  

 

Maybe reboot your phone? Network reset of phone?

 

S--S
Mayor / Maire

@FaithOrton_ 

Changing Your Number

You can change your phone number up to 4 times every 30 days after you’ve activated. To change  go to your Self Serve Account here link, and:

  • Select the “Plans and Add ons” tab
  • Click on “Change Phone Number”
  • Then, you can choose to select a new phone number,
  • and do Rebooting your phone

    *what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

**you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

 

and you can try to reset network settings and Changing APN Settings
Spoiler
For IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

and go Changing APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

and do again Rebooting your phone

 

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s how to contact Customer Support Agent by CS_Agent,

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

 

@FaithOrton_ 

Well that's a bit of a mess! Whatever the fourth number you chose is what you are likely stuck with. Look under the "Your plan" section to see what number is listed on your account. If none of the suggestions get your service working then customer support will have to fix the issue.

Need Help? Let's chat.