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Card replacement in subscription

JeJe
Great Neighbour / Super Voisin

I recently lost my old credit card and would like to add a new card to pay my subscription. But it seems that the app does not allow me to update my credit card. Can anyone help with that? Thank you! @CS_Agent 

2 REPLIES 2

fixin
Town Hero / Héro de la Ville

@JeJe - Wait a day or two for it to load up, but if you need it activated ASAP, go to https://www.publicmobile.ca/en/on/payment-voucher or go to Recharge to get a voucher to load up temporarily. The physical ones look somewhat like this:

Screenshot 2024-03-04 at 4.29.03 PM.png

Sansan
Mayor / Maire

Unfortunately, this is an ongoing issue. Many have been reported unable to update credit card information for months. Just gotta keep on trying or go to your local gas station and buy a payment voucher and load it to your account under the payment section , add vouchers.

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