Cant receive incoming calls

[Cayleeandkiki]

Hi..got a text from public saying they had trouble with my SN of my phone..cant recieve incoming calls and they havent replied to my text message ..been almost 24 hours.

[gblackma]

@Cayleeandkiki resend your porting information to.  Type " Port Request " and follow the prompts to get to a moderators. Give them the name on the account,  number to port and the previous providers account number. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM. 

[geopublic]

@Cayleeandkiki  You need to submit a ticket to Public Mobile by hitting the ? bottom right of your screen and provide them with the correct/missing info.

[esjliv]

Hi @Cayleeandkiki ,

Did you just activate recently? Have you had any calling or texting abilities since.

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

*note: incoming calls are usually the last action to complete in a port.

Make sure you do not cancel your previous provider's services until the port is complete.

Not sure about the message you received...you may want to contact the moderators to verify.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

looks like this:

OR

2-Contact the Moderator_Team via private message using this link.