Hello @Kimgr and I'm rather surprised no one has responded to your question still, unless you asked already in another thread but it sounds like you might need to reach out to customer support reps for assistance if you are unable to access your account.
The two methods public recommends to contact support is to try submitting a ticket with the chatbot first or send a private message directly by clicking the envelope above and typing cs_agent in send to field.
You can try clicking get help from top of page to access the chatbot or try this link.
https://www.publicmobile.ca/en/get-help
