Cant Login

[RowanKlassen]

Hi Community,

I have just purchased a sim card, which came in the mail, and now trying to activate.

I can sign in to my account and it brings me to a page that says continue activation.

when i click the button a new window opens and asks me to sign in.

I attempt to sign in and it says login info incorrect.

only its not inncorrect.

HELP!

[Handy1]

@RowanKlassen  Sweet we happy to hear it and welcome to public mobile 🙂

[RowanKlassen]

thanks guys,

i did try the app on my phone and no worky

and tried through the computer on the website no luck

then i downloaded the app onto my computer and it worked!

thanks for the correctnessness

xoxo

LOVE!

[Bigjay83]

Hi @RowanKlassen Please download the APP and complete the activation that way. Hope this helps 🙂

[Handy1]

@RowanKlassen  Have you downloaded the new PM app to finish the activation ? 

[esjliv]

@RowanKlassen - you can only activate the SIM card through the public mobile APP. Can you download the APP, then try?