Cannot send/receive text messages

[antmokrocks]

I just joined PM a couple days ago. I carried my old number over and data/calling are working well however I cannot send/receive text messages. Can someone help me? 

Thanks

[Shazia_K]

Hey @antmokrocks, 

I'm sorry to hear about your texting issues, 

Can you please send me a private with your Public Mobile phone number? 

Thanks, 

Shazia

[nishufan]

 You may use another phone to test it.

[antmokrocks]

I tried that too and it still does not work. I emailed PM on Saturday about this and they have yet to respond. I have no idea what I should do

[McLaren]

Try a new conversation and not an existing chat?

[antmokrocks]

It's nonfunctional using textra as well

[antmokrocks]

I tried clearing cache and it did not work. I am sure I have text messaging in my plan

[NDesai]

That's weird. Usually people say call or data not working. 

Can you make sure you have text in your plan from login into your self-serve account?

[nishufan]

Did you use messenger? You can try to update the app from Google play, or replace it by other SMS app such as Textra SMS,GO SMS Pro. Some apps are not stable in Oxygen OS. If it doesn't work, recovery the system or clean the cache.

[antmokrocks]

I am using Oneplus 2

[nishufan]

what kind of phone you are used?