Cannot receive incoming calls but can make outgoing calls, said number not in use when others dial m

[PAULRANG18]

The port has likely not been completed and could take a few hours or even a day. Contact a moderator if issue persists by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait should be a few hours or within a day.

[ChuckYeah · Accepted solution]

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@ChuckYeah wrote:

@kpotseung I wonder if this could be a situation where they gave the same number to two clients. Try calling the NEW number from your own phone and see what you get.

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Sorry, I just noticed you chose the number on August 20, I'd contact @CS_Agent . 

If you NEED a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data) Answer Simon's questions until you get here:

Spoiler

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.

Watch for this indicator of a private message, probably from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

[ChuckYeah]

@kpotseung I wonder if this could be a situation where they gave the same number to two clients. Try calling the NEW number from your own phone and see what you get.

[geopublic]

@kpotseung  

Edit: Best to submit a ticket to PM.

[kpotseung]

No, it is a new number I activated on 20 Aug 2019.

[Jb456]

Did you recently port your number from another provider?