4 weeks ago
I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:
Using the app
Use a different browser
Use a different computer
None of which have worked.
4 weeks ago - last edited 4 weeks ago
Try clearing the cache and go incognito on your browser before login to your account online.
Haven’t had any issues login on the app just now.
4 weeks ago
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437