3 weeks ago - last edited 3 weeks ago by computergeek541
Hi All,
I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Thanks.
Best Regards,
Abraham
3 weeks ago
if you used the app from the beginning, you shouldn't be asked to login again after payment step
but no worries, support agent can help. Please message them here
3 weeks ago
3 weeks ago
Can someone else please help? I've already paid, and feel like I've wasted my money and time.
3 weeks ago
I’m not really sure what’s going on but maybe someone else can help you out…but some people are having problems lately logging in…
3 weeks ago
No it is not prompting for a code. I even just tried changing the password now via "forgot password", and that feature works, but still can't log in.
3 weeks ago
If it asks for the code there is an option to have it sent by email in a drop box
3 weeks ago
Hi,
I'm just entering my credentials, but no it's not asking for a code.
3 weeks ago
Is it asking you for eversafe code for logging into app?
3 weeks ago
I can only see Log out and it says "Step 6 of 6: Activate" and then Subscription Not Activated in the app when I attempt to log in.
3 weeks ago
I think I did it from the app first. I passed the payment step already. I started the app now and am having the issue.
3 weeks ago
HI @300_baud
did you start the activation process from the browser and now doing the rest on the app?
or you started on the app and already got into issue?
if you have started the subscription and is part of it somewhere, you passed the payment step yet?