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Cannot enter and submit a ticket - unavailable network

anlac235
Great Neighbour / Super Voisin

Hi, 

I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before.

 

So far, I tried : 

- restarting the phone

- reinitializing the network settings

 

Can I be put in touch in a moderator?

Thank you !

1 ACCEPTED SOLUTION

Accepted Solutions

dabr
Mayor / Maire

@anlac235 wrote:

Hi, 

I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before.

 

So far, I tried : 

- restarting the phone

- reinitializing the network settings

 

Can I be put in touch in a moderator?

Thank you !


@anlac235   You can submit a ticket either via SIMon chatbot ? mark bottom right of your screen or private message Moderator_Team with this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

2 REPLIES 2

dabr
Mayor / Maire

@anlac235 wrote:

Hi, 

I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before.

 

So far, I tried : 

- restarting the phone

- reinitializing the network settings

 

Can I be put in touch in a moderator?

Thank you !


@anlac235   You can submit a ticket either via SIMon chatbot ? mark bottom right of your screen or private message Moderator_Team with this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Triguy
Mayor / Maire

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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