@Carolineds95
Consider these options as well as the normal preferred contact method provided by @Dunkman that works for most people but not for me...lol...anyways you can submit a private message instead of or in addition to submitting a support request. Include your ticket reference # if applicable in your private message. You are able to include additional info in a private message like your new email address.
While there is no official customer support during the hours of 10pm eastern and 6am eastern there are usually a couple of late night CSA's working and monitoring the community. Surprisingly I have recieved a fair amount of customer support overnight based (I believe) on whether you are seen to be online and the nature of your request.
If the request is simple and you include all of the necessary info for the CSA to perform the request without needing to contact you like renewing your plan early and providing the verification info for your account and topping up the account balance to pay for the early plan renewal makes it an easy request for the CSA to perform. In your case providkng tbat same info and the new email and staying online for at least an hour after sending the message to allow for the possibility of a CSA reaching out to ask you for the additional verifiers needed when changing the email. This way if not completed immediately it nay be by the time you get up in the morning.
If you skip my rant in this post and just read and follow the instructions in the spoiler contained within it gives you all of possible info you can include to speed up the processing of your support request.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p...
Alternatively you can always pay by voucher via the 611/IVR system or by calling 1 855 4PUBLIC and enter your 12 digit phone #. More info on pm vouchers can be read about here....
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...
