09-12-2022 11:49 AM
I am unable to access my account or create a ticket. How can I contact an agent to change my email ^
09-12-2022 04:38 PM
repeat of almost 5 hours earlier
09-12-2022 11:52 AM
to reset or change your email
you need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
09-12-2022 11:50 AM
HI @tudorgaraba if you have couple email addresses only, you can use the Reset Password link there and enter them all. See if any of those will get the email from PM
If not, then please open ticket with PM CS agent for them to check:
To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437