Cannot Use App While on Cell Data

[fixin1]

I have a 20GB 5G Unlimited Plan and I reached the limit, but when I reached 50MB left on high-speed data and tried to look at my data usage, it displayed that Cloudflare has blocked access to Telus.com from the app. It says to contact customer support, web works good, and if I use wifi on the app, it works. The message from the app is: "Sorry, you have been blocked, You are unable to access eversafe.id.telus.com. It says to email the owner to let them know that I've been blocked, but do I Private Message the Agent?

[BKNS27]

@fixin1 

You are welcome! I learned the hard way and figured it out!

[fixin1]

I went on that 1.1.1.1 app and did that! It is actually working! Thank-you @BKNS27 for the help!

[BKNS27 · Accepted solution]

@fixin1 

It is in the 1.1.1.1 Cloudflare settings that is blocking the PM app.

For iPhones, Go to your 1.1.1.1 app then top right 3 horizontal bars>Advance>Connection Options and disable the Disable for Cellular Network.

For Androids, 3 horizontal bars>Advance>Connection Options>Manage excluded apps>Manage settings and click on the apps you want to excluded.

[fixin1]

Okay, thanks!

[hTideGnow]

HI @fixin1 

so look like it could be a problem with how they route the app traffic

let us know if agent able to resolve the problem

[fixin1]

I can log in to the website, but I'll contact CS_Agent

[fixin1]

I can access other sites, including Public Website, but I prefer app.

[Handy1]

@fixin1  Maybe try the website instead can you log in there by any chance . But here’s the link to support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @fixin1 

but can you access other sites ?  You should still able to access other sites but at slower speed.

if you cannot access any sites at all, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437