05-03-2023 07:31 PM
Since 10 hours I’m not able to make or receive calls. I have initiated two tickets already but got no CS agent to respond, is this normal?
05-03-2023 09:08 PM
It’s just insane, no response for more than 8 hours.
05-03-2023 07:49 PM - edited 05-03-2023 07:49 PM
@Mabee_GP
Depending how busy a CS_Agent are…it may take up to 4 hours.
Keep your eyes on the envelope icon.
05-03-2023 07:40 PM
Created using Chabot.
very unusual, I did this before; response is almost instant.
05-03-2023 07:35 PM
Were the tickets opened by sending a private message or by using the chatbot? Tickets opened in the chatbot are given a higher priority rating. When it comes to wait time, this varies depending on the volume of support requests.
