Cancelled my account still being charged

[susanday]

I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator 

[BKNS27]

@susanday 

Hmmm, if you ported out then your account will be closed and payment should have stopped.

Did you port out before your renewal date or after the renewal date?

I would highly recommend that you contact a CS_Agent (Moderator) by private message on the envelope icon above to have them straighten it out for you and request a refund if you ported out before your renewal date.

[Handy1]

@susanday  If your ported number successfully then you account closed but if your still being charged your need support for refund 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[hTideGnow · Accepted solution]

hi @susanday moderator is 

@CS_Agent , not the one you tag 

please open ticket with support using message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[susanday]

I ported my number to another provider 

[HALIMACS]

How did you cancel, @susanday ?

There is no option to cancel service.

You either remove the source of payment or port your number to another provider.

If you did indeed ‘cancel’, and are being charged for services you’re not receiving, do a chargeback with your credit card provider IF public mobile will not refund them.

[Meow]

There is NO live chat nor phone number to talk to live person.

While in Community, contact agent and explain situation.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Handy1]

@susanday  Get support open ticket 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.