Cancel my account

[Bradleyhoeppner]

Hey I have left the country and I can’t get the pw reset to work and all I want to do it cancel my account.  
can someone please help me

[BKNS27]

@Bradleyhoeppner 

Clear the cache and go incognito on your computer before login to your account then have the 2FA code sent by email.

Disable AutoPay/Subscribed button. After 90 days of nonpayment. Your account will be closed, SIM will be useless and your number will be returned to the carrier you got the number from.

If you still can’t login to your account, submit a ticket through Chat icon.

[fixin1]

@Bradleyhoeppner - Please contact CS_Agent for help on forgetting your password:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Also if you want to go to another carrier - your PM account must be subscribed to port out.